This is something that we love to do at our interior design studio 'Masters of Interior Design'.
Creating an exceptional client experience is a lot like designing a beautiful space—it’s all about the details. Start by getting to know your ideal clients on a deeper level. What are their preferences, dreams, and concerns? Use this knowledge to create a design process that feels personalized and special.
We always craft a timeline of our interior design project. For each step, we think about how this will feel for our clients. What is going on in their minds at those moments. And we make sure we address these things in our communications with them. Side note: this will drastically decrease the amount of mails and concearns you'll get from them.
Along the way, surprise your clients with thoughtful touches—a handwritten note, a sneak peek of their project, or even a small, meaningful gift that reflects their style. These little moments can turn an ordinary experience into something truly memorable.
To keep refining your approach, explore more on Enhancing Client Experience in Interior Design.